FAQ

Orders should arrive within 3-10 working days depending upon the country your order is being shipped to (full details please see here.)

If you ordered as a pre-order for a delivery at a later date, please see the product description on the product page or in your order confirmation email for delivery times. If you have not received this email we recommend you check your spam folder and if still unsuccessful please contact us.

We use UK Mail, DPD, Fed Ex and USPS to deliver goods. If you are not at your address upon delivery you should receive card from the courier, please keep an eye out for this card. For any queries regarding tracking your order please contact the courier directly with your tracking number.

Once we have received your order the order details are automatically passed to our 3rd party warehouse. Please note it is not always possible to change details once an order has been raised however, should you need to change the details of your order please contact us as soon as possible with your order number so we can look to help you further.

We accept Visa, VISA Debit, Mastercard, Maestro and PayPal.

Orders & Delivery

We make every effort to ensure every single one of our products provide the highest satisfaction. If there is something wrong with your order, please contact us and we will be in touch shortly.

If the product you have ordered is faulty, you have 30 days from the date of receipt in which to contact us to arrange a refund or exchange. Please visit our contact us page here.

You have the right to cancel the contract for the purchase of any item within 14 days of delivery. Please note that you will be responsible for the costs of returning the goods to us. We recommend that you choose a returns service which allows you to track your parcel, we cannot be held responsible for lost parcels without a tracking reference.

Please make sure all returns include your name, order number, contact details and reason for return. Please visit our contact us page to advise of returning your goods.

For STYLPRO Original Brush Cleaner returns, please ensure the device, bowl and collars are clean and placed in the original packaging to ensure a refund or exchange.

Who to contact

Please contact us here and a member of our team will be in touch.

Please contact us here and a member of our team will be in touch.

Please contact us here and we will be in touch as soon as possible.

Subscriptions

The STYLPRO subscription service means you will receive products automatically sent you at your chosen frequency (1, 2, or 3 months). Currently, this includes STYLPRO Makeup Brush Cleanser, Easy on the Eye Makeup Remover, STYLSMILE Toothpaste and STYLSMILE Toothbrush heads.

The payment for the subscription service will be automatically deducted from your account on the date you placed the order and the same subsequent date for each 1/2/3 month/s thereafter depending on your chosen frequency.

If you signed up to a subscription on the 31st of the month and the next payment month does not have 31 days, your payment will be moved forward to the last day of the month. Subscription products will be sent as soon as the payment is successful.

Please send an email to our team at subscriptions@stylideas.com and member of our team will be in touch.

You can purchase two bottles of 500ml STYLPRO Makeup Brush Cleanser, Easy on the Eye Makeup Remover, STYLSMILE Toothpaste and STYLSMILE Toothbrush heads on our subscription service.

To add products to your current subscription simply log into your STYLIDEAS account and head to the manage subscription section. Click here to head to your account.

To amend the frequency of your current subscription simply log into your STYLIDEAS account and head to the manage subscription section. Click here to head to your account. Alternatively please send an email to our team at subscriptions@stylideas.com and member of our team will be in touch.

At the moment the STYLPRO subscription service is only available to customers in the UK. We are sorry for any inconvenience caused.

You can login to your account to check your order and subscription history here .

To amend the delivery address for your current subscription please send an email to our team at subscriptions@stylideas.com and member of our team will be in touch.

To amend the payment date on your current subscription please send an email to our team at subscriptions@stylideas.com and member of our team will be in touch.

To check the delivery schedule in your subscription simply log into your STYLIDEAS account and head to the manage subscription section. Click here to head to your account. Alternatively please send an email to our team at subscriptions@stylideas.com and member of our team will be in touch.

We’re sorry to hear that, please send an email to our team at subscriptions@stylideas.com and member of our team will be in touch

You can cancel your subscription at any time* please send an email to our team at subscriptions@stylideas.com and member of our team will be in touch.

*Please note your first payment will be taken when you sign up to your subscription. To cancel your subscription we require 30 days notice, your next payment will be taken, products delivered and cancelled thereafter.

Other

Tom's loves hearing about new inventions unfortunately, he is too busy to respond to every request! If you would like to make contact please contact us here.

Head over to that product's page on our website and there should be FAQs specific to that product. If your question isn't on that list, please contact us by clicking here and we will be happy to assist you.

Please contact us by clicking here and we will be happy to assist you.